Refund Policy

TravelEx Refund Policy:

At TRAVELEX, we understand that plans can change, and unforeseen circumstances may arise that require the cancellation or modification of your booking. We strive to provide a transparent and customer-friendly refund policy to address such situations. Please review the following guidelines regarding refunds:

1. Cancellation and Refunds for Tour Packages: Tours cancellation policies vary depending on the specific tour booked. TRAVELEX will adhere to the cancellation policy provided by the vendor. Please note that mostly tours are non-refundable. Once tour booked and payment processed then no refund can be applied.

2. Cancellation and Refunds for Flight Bookings: The refund policy for flight bookings may vary depending on the airline's policies and fare conditions. TRAVELEX will follow the refund guidelines set by the respective airline. It is important to note that some fares may be non-refundable or may have specific cancellation fees or restrictions imposed by the airline.

3.Cancellation and Refunds for Hotel Reservations: Hotel cancellation policies vary depending on the specific hotel and rate booked. TRAVELEX will adhere to the cancellation policy provided by the hotel. Please note that some hotels may impose a cancellation fee or require a minimum notice period for cancellations, which may affect the refund amount.

4. Refunds for Other Services: Refund policies for services such as transportation arrangements, visa assistance, travel insurance, and other ancillary services may vary. TRAVELEX will provide information regarding the applicable refund policy for these services at the time of booking or upon request.

5. Refund Processing Time: Once a refund request is approved, TRAVELEX will make every effort to process the refund promptly. However, please note that the processing time may vary depending on factors such as the payment method used and the policies of third-party service providers, such as airlines or hotels. We will strive to keep you informed about the progress of your refund.

6. Refund Method: Refunds will generally be processed using the same method of payment used for the original booking. In cases where this is not possible, alternative refund methods may be employed. Please note that any applicable bank charges or fees associated with the refund process will be borne by the customer.

7. Refunds for Unused Services: If you have not utilized certain services included in your booking, such as tours, activities, or other arrangements, and you are eligible for a refund according to the applicable cancellation policy, a refund for the unused services may be provided. Please note that certain non-refundable services may not be eligible for reimbursement.

It is important to read and understand the specific terms and conditions associated with your booking, as they may contain additional refund-related information. If you have any questions or need further clarification regarding our refund policy, please contact our customer service team, and they will be happy to assist you.